FAQs
Everything you might want to know before you order, and after. If your question isn't here, email us and a real person will get back to you.
Socks and sizing
What size should I get?
Our socks come in one size, made to fit US women's shoe sizes 5 to 9.
Which sock should I start with?
Most people start with the Ankle Sock, our most-loved pair for everyday wear. If you like a sock you can see, try the Scrunch Sock, which you can wear slouched over leggings or pulled up under boots. For Pilates and barre, the Grip Sock has grips underfoot. You'll find every style, with a line on what each one is for, on the socks page.
How many pairs are in a pack?
It depends on the style. The Ankle Sock comes in a pack of four and the Scrunch Sock in a pack of three. Each product page tells you how many pairs you'll get.
What are your socks made of?
Each style uses the yarn that suits what it's made for, so the fabric details are on every product page. Many of our styles use a high-quality cotton blend, and the Scrunch Sock uses a lighter, smoother knit that keeps your feet cool.
Orders and shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Shipping is free on US orders over $75. Below that, the cost is calculated at checkout based on your order and where it's going.
When will my order arrive?
We aim to pack your order the same or next business day, and delivery usually takes 5 to 7 business days after it ships. During busy times like the holidays it can take a little longer. You'll find the full details on our shipping page.
How do I track my order?
We'll email you a tracking number as soon as your order ships. If it hasn't arrived when you expected, email us with your order number and we'll help you track it down.
Part of my order is missing. What happened?
Sometimes the items in one order are stocked in different warehouses, so they arrive in separate packages on different days. Each package has its own tracking number in your email. If something still hasn't turned up, let us know.
Do you sell gift cards?
Yes. Our digital gift card arrives straight in the inbox, so it works even when you've left it to the last minute.
Returns and the Kamo Promise
Can I return or exchange my order?
Yes. You can return or exchange full-price items within 30 days of their ship date, as long as they're unworn, unwashed and in their original packaging with the tags on. Exchanges are free. Start in our returns app, which takes about two minutes.
What is the Kamo Promise?
Every pair of Kamo socks is made to stay put all day and last wash after wash. If a pair slides into your shoe, loosens at the cuff, has a seam that digs in, or fades, pills or loses its shape, we'll replace them or refund you, and you won't need to send them back. Start a return within 60 days of delivery and choose "Didn't hold up (Kamo Promise)".
Can I return sale items?
Items bought on sale are final sale, so they can't be returned or exchanged. The Kamo Promise still covers any pair of socks that doesn't hold up.
When will I get my refund?
We process returns within 5 to 7 business days of receiving them, or up to 10 to 15 business days during the holidays. We'll email you as soon as your refund, exchange or store credit is on its way. The full details are on our returns page.
Care
How should I wash my socks?
To keep them soft and in shape for longer, wash them cold and inside out, ideally in a mesh bag, and let them air dry. Please skip the tumble dryer, bleach and fabric softener.
My new Scrunch Socks look a little shiny. Is that normal?
Yes. The Scrunch Sock's smooth knit has a slight sheen straight out of the pack, and it softens after the first wash.
Activewear
Do you still sell activewear?
Yes. Serenity leggings, Lunara, Featherlite and our CozyTec sweats are all still in the shop. Some sizes and colours are limited and may not be restocked.
How do I find my activewear size?
Most of our activewear fits true to size. Each product page has a fit note and our model's size, and you'll find full measurements in our size chart.
Still have a question?
Email hello@kemofitness.com and a real person will help. For returns and exchanges, you can also reach us at returns@kemofitness.com.





















