Shipping
Here's how your order gets from us to your door.
Where we ship
We currently ship within the United States only.
Shipping costs
Shipping is free on orders over $75. Below that, it's calculated at checkout based on the weight of your order, where it ships from and where it's going.
Processing time
We aim to pack and ship your order on the same or next business day. During busy periods like the holidays and new launches, it can take two to five business days. Orders placed Friday to Sunday ship on Monday or Tuesday, and we don't ship on weekends or US holidays.
Delivery time
Once your order ships, delivery usually takes 5–7 business days. Expedited and 2-day options use the delivery estimate our carriers give us, so the date can occasionally move.
Carriers and split shipments
We send each order from the warehouse that suits your location and what's in stock, using carriers such as USPS, UPS, FedEx and DHL. If the items in your order are stocked in different warehouses, they may arrive in separate packages, and a per-parcel shipping fee will be shown at checkout.
Tracking
You'll get a tracking number by email as soon as your order ships.
Lost or missing packages
Once a package is with the carrier, the carrier is responsible for delivering it, and we can't be held liable for packages that are lost, misplaced or stolen in transit. If yours hasn't arrived, email us and we'll help you track it down.
Returns
Exchanges are free, and full-price pieces can be returned within 30 days. See returns & exchanges.
Questions about an order? Email hello@kemofitness.com with your order number and a real person will help.
